What our customers are saying about us
“i am writing today to express my greatest thanks and appreciation in your extremely fast and excellent service you have provided me with, i cant begin to express how happy i am and impressed at your high quality of customer care. Thanks once again for your speedy and top quality response to my problem. My new engine is now fitted perfectly and is ready to be cranked up tomorrow.”
Daniel Leatherbarrow, May 2013
“I would just like to thank everyone at HPI for the excellent customer service i have experienced. I have to say that i have never received a better service from any other company than yourselves. Not only were you prompt in replying to my emails, but from opening and resolving my issue was remarkably quick and efficient.
There is no doubt that my next purchase will be another HPI RC car when my son out grows his recon, as i am confident that support is there should i ever have a problem or require advise. I will not hesitate in recommending your products to friends and family if the opportunity arrises.
Other companies should take a leaf out of your book. Not only are the HPI branded you tube videos a good source of info, but your web site is also easy to navigate allowing the customer to easily find what they want. But most importantly it looks like it is always kept up to date regarding the latest offerings, Video and achievements, which i always like to see from a company as it shows that they are focused.
Keep up the good work.
Gary Evans, Apr 2013
“Many thanks for your prompt response to my previous e-mail. Your advice is very much appreciated, and has helped and answered my question very well. As a result of your excellent advice, I will in due course be purchasing some rims, along with corresponding vintage tires too. Many thanks.
Adam Bath, Apr 2013
View all of our testimonials
FAQ: Frequently Asked Questions and Answers
Here at HPI Racing UK there is a dedicated team of Customer Service Technicians at the end of a telephone, to take care of your warranty and technical needs, no matter how big or small.
If you require any assistance please contact the Customer Service Team by typing in your question below or contact us by calling the local rate telephone number: 0845 00 66 160 (Standard office hours are: 8:30 - 17:00 Monday - Friday)
The following 2 questions match the keyword ONE
You can use this chart to help you identify which Pullstart, Rotostart and One Way Bearing fits your car:
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The One Way Bearing is normally very reliable and will only fail in the event that it's over-loaded. This is normally caused by attempting to start the engine whilst it's flooded.
If the Rotostart jams or the Pullstart becomes difficult to pull then you can remove the glowplug and clear the engine as shown on the DVD included with HPI kits. The engine should then be easier to turn over.
If you follow the above steps then your One Way Bearing will thank you!
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