FAQ: Frequently Asked Questions and Answers

“i am writing today to express my greatest thanks and appreciation in your extremely fast and excellent service you have provided me with, i cant begin to express how happy i am and impressed at your high quality of customer care. Thanks once again for your speedy and top quality response to my problem. My new engine is now fitted perfectly and is ready to be cranked up tomorrow.”
Daniel Leatherbarrow, May 2013

“I would just like to thank everyone at HPI for the excellent customer service i have experienced. I have to say that i have never received a better service from any other company than yourselves. Not only were you prompt in replying to my emails, but from opening and resolving my issue was remarkably quick and efficient. There is no doubt that my next purchase will be another HPI RC car when my son out grows his recon, as i am confident that support is there should i ever have a problem or require advise. I will not hesitate in recommending your products to friends and family if the opportunity arrises. Other companies should take a leaf out of your book. Not only are the HPI branded you tube videos a good source of info, but your web site is also easy to navigate allowing the customer to easily find what they want. But most importantly it looks like it is always kept up to date regarding the latest offerings, Video and achievements, which i always like to see from a company as it shows that they are focused. Keep up the good work. ”
Gary Evans, Apr 2013

“Many thanks for your prompt response to my previous e-mail. Your advice is very much appreciated, and has helped and answered my question very well. As a result of your excellent advice, I will in due course be purchasing some rims, along with corresponding vintage tires too. Many thanks. ”
Adam Bath, Apr 2013

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Technical Advice & FAQ Arrange a Return Register your Vehicle Tutorials/Warranty/Servicing Service Standards Customer Complaint Procedure

Here at HPI Racing UK there is a dedicated team of Customer Service Technicians at the end of a telephone, to take care of your warranty and technical needs, no matter how big or small.

If you require any assistance please contact the Customer Service Team by typing in your question below or contact us by calling the local rate telephone number: 0845 00 66 160 (Standard office hours are: 8:30 - 17:00 Monday - Friday)

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Ket word results

The following 3 questions match the keyword STALL

What's The Best Way To Stop A Nitro Engine ?

ANSWER:

There are several methods of stopping your engine; the easiest is to use a rag pressed over the tip of your engine's exhaust. Be very careful when doing this, the exhaust on your car is likely to be hot, especially if it is made of metal!

You can also pinch the fuel line running from the fuel tank to the engine until the engine stalls. It is recommended that you do this with the car's wheels off the floor; as the fuel runs out the engine revs will increase before the engine stalls.

If you have an HPI Savage you can also use the optional Engine Stop System with your car - this is compatible with all of the Savage series except the XL.

Keywords: COVER, CUT, ENGINE, EXHAUST, FUEL, LINE, RAG, STALL, STOP

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My Nitro Car Stalls When I Apply The Brake

ANSWER:

It sounds like your idle speed is set too low. Try turning the idle screw 1/2 turn clockwise and start the engine of your car with the wheels off the ground. You can use your instruction manual to help identify the idle screw if you are unsure where to find it.

Next, apply the brakes on your transmitter and start turning the idle screw slowly anti-clockwise until the engine stalls. Once you have reached this point, turn the idle screw 1/8 turn clockwise again.

When set correctly the car should sit at a standstill when the engine is idling. You may find that on a brand new car the idle has to be set slightly higher so that the car does not stall. This is acceptable provided the car is not moving quicker than walking pace. You should be able to reduce the idle speed after a few more tanks of fuel.

Keywords: BRAKES, BULLET, ENGINE, FIRESTORM, LIGHTNING, MT2, NITRO, NITRO 3, PULSE, SAVAGE, STALL, STOP, TROPHY

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My Engine Stalls When I Remove The Glow Starter

ANSWER:

There are one of two possible problems:

1) The glowplug may require replacement. You can find details of the glowplugs that HPI have available on the website.

2) Your engine may be set too rich - try returning the engine to it's base settings as shown in the instruction manual or on the tutorial DVD and beginning the tuning process again.

Keywords: ENGINE, GLOW, GLOWSTART, REMOVE, STALL, START

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